Cancellation and Refund Policy
1. Cancellation Policy
- Orders can be canceled only before they are shipped. Once an order has been dispatched, it cannot be canceled.
- To cancel your order, please contact our customer support team at [email/contact details] with your order details.
- If your cancellation request is approved before shipping, the refund (if applicable) will be processed within 7-10 business days.
2. Refund & Replacement Policy
We take utmost care in packaging and shipping our products to ensure they reach you in the best condition. However, in rare cases where you receive a damaged, defective, or incorrect product, we offer a replacement or refund under the following conditions:
Eligibility for Refund/Replacement
- You must raise the request within 48 hours of receiving the product by emailing [email/contact details] with order details, clear images of the issue, and the packaging.
- The product must be unopened and unused.
- We do not accept returns or provide refunds for reasons such as change of mind or personal preference.
Steps to Claim a Refund/Replacement
1.Contact our customer support at [support@yugadiagri.com / +91-6352804712] with proof of damage or incorrect item.
2.Once verified, we will arrange for a replacement or refund as per availability.
3.If a refund is approved, the amount will be credited to the original payment method within 7-10 business days.
3. Non-Refundable & Non-Returnable Items
- Opened or used products will not be eligible for returns or refunds.
- We do not entertain requests for returns based on taste, preference, or incorrect orders placed by the customer.
For any assistance, feel free to reach out to us at [support@yugadiagri.com / +91-6352804712].